Rodney Yoshida

Software Engineer

20 years of experience as a software engineer in software development and support. Utilize proven database experience and web training to create innovative solutions for improved productivity.  Certified Webmaster

Skills

Experience

Avaya Carrollton/TX 2004 - 2006
Operations Support Specialist

Project lead responsible for supporting the billing function of the IS3 billing module. Investigate and fix reported problems in procedures and software for customer satisfaction. Work closely with the Accounting Department to optimize productivity. Provide analysis and reporting for all reported billing problems. Automate operational procedures using Unix shell scripts and Perl to improve quality and productivity. Rotate pager duty which includes coordinating with developers to install new code into production as well as providing urgent point of contact. Develop and maintain the Operations Support internal web site. Administrator for the Production Support Team Sharepoint site. Developed these sites to improve the productivity, quality and customer satisfaction of the group by providing a central repository for documentation to serve as a knowledge base for the group.

ACS Irving/TX 2004 - 2004
Computer Operator

Returned to the computer industry. Monitor several types of computer systems, applications and hardware in the computer operations center. Monitor Unix, AS400 and NT platforms. Developed Unix shell scripts to improve productivity and quality by simplifying processes.

Warden Millshop Irving/TX 2003 - 2004
Cabinetmaker

Returned to the workforce as a Craftsman after early retirement.

Avaya Carrollton/TX 1991 - 2001
Avaya Labs - Member Technical Staff
Database and Unix Developer
(Formerly Bell Labs)

Provide technical support for all billing related problems. Investigate and fix reported problems in procedures and software. Worked closely with the Accounting Department to optimize productivity. Write complex sql queries on a large scale Informix database with 5500 tables 400 gig in a Unix environment. Produce ad-hoc reports using sql, and Unix scripting tools. Also provide technical support for the invoicing process and proprietary administrative system by analyzing sql queries, Unix scripts and C code. Provide training for software support staff.

1999 Lucent Technologies (Avaya) - Member Technical Staff - Bell Labs
Provide second level support for the administrative systems and invoicing process acting as liaison between the software support staff and our software sustaining and development staff. Provide training for software support staff.

1998 Octel Network Services (Avaya) - Design Engineer III
Produce ad-hoc reporting in support of the administrative system, invoicing process and marketing functions. Provide second level support for the invoicing process.

1993 Octel Network Services (Avaya) - Software Engineer II / Design Engineer II
Generate invoicing data for the accounting department. Provide first level software and database support on the invoicing process.

1991 Tigon Corp (Avaya) - Software Engineer I
Provide help line technical support for the proprietary administrative system

General Dynamics, Fort Worth/TX 1989 - 1991
Fort Worth Division
Engineer

Researched sound system requirements for the flight simulator. Provided higher capability system for 95% savings from another proposed system.

Developed user-friendly graphics user interface to control flight simulator missions

Project Lead - Amiga Support - Provided support for the sound system and the graphic user interface. Developed and implemented system enhancements to support user requirements.

General Dynamics, Fort Worth/TX 1984 - 1989
Data Systems Division
Software Engineer

Project Lead responsible for supporting the Numerical Control (NC) and Mesh modules of the CADAM graphics design system. Proposed, developed and implemented an automated data transfer system used by the Quality Assurance group. This interface increased accuracy and proficiency of the quality control by decreasing inspection time from 100 man-hours to 10 minutes per part.

Developed software to improve the interface between CADAM's NC module and the NC milling machines.

Assisted in the development of the interface between CADAM's Mesh module and NASTRAN (finite element modeling tool created by NASA for stress analysis)

Education

1984 Eastern Michigan University Ypsilanti/MI
B.S. Computer Aided Design

Certification

2002 Collin County Community College Plano/TX
Web Master

Professional Development

C, Java, OODA, Access, XML, VB, Oracle 9i, PHP/MySQL, ASP, WebLogic, HP Service Desk